TITAN Marine Products is proud to provide the highest quality products and hope that our customers hold them in the highest esteem. If for any reason, our customers are not pleased with the product purchased, and if the product is new and unused with proof of purchase, the product may be exchanged for a replacement part or complete refund within 30 days of the date of purchase.
Returns: If for any reason you are dissatisfied with your purchase, you can return the product to us for a refund (minus shipping charges) within 30 days from the date of purchase. All returned products must be in the original and sellable condition when returned or a restock fee will be charged. Shipping charges will be at the expense of the sender. Returns must be sent freight prepaid. Keep all original receipts and invoices so you have proof of purchase. Keep tracking numbers or receipts in case your return item becomes lost. Insure the return with the shipper in case the item becomes lost. Remember: The items you are returning are your responsibility until they are received by Titan Marine Products. Return product with a copy of your invoice to ensure credit is applied to the address at the top of the page. For Questions or Toll Free Ordering call: (877) 487-5050
All exchange requests will be accepted based on prior correspondence with a TITAN representative. Please e-mail us at Customer Service or by fax 805-487-5047. All communications must include name, address, daytime phone and email address. TITAN will not accept collect charges on any return/exchange items.
If the product fails, a replacement will be made free of charge provided the products has had reasonable care and maintenance, and used without exceeding the published Maximum Safe Load, and no unauthorized alterations made by the purchaser. TITAN Marine Products will not be responsible for any consequential damage resulting from the use of its products.
If the product is damaged in shipping, do not return the product. Call or e-mail us immediately so that we can notify the shipper. The shipper might want to inspect the damaged product and packaging. Do not throw away the packing material or box. Titan Marine Products will replace your product immediately at no charge to you.
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Titan Marine Products Toll Free: (877) 487-5050 Fax: (805) 487-5047
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